Commonly asked questions

A running record of what shipped: new capabilities, changes to existing behaviour, and fixes. If something about the platform behaves differently than it did last month, the changelog is where that is written down.

Whenever a release goes out, rather than on a fixed calendar. Entries are dated so you can line a change up against a call that behaved unexpectedly.

On the Changelog page, linked from the footer and from the Resources menu.

Changes that affect how your agents dial, bill or connect are announced in-product. Smaller fixes appear in the changelog without a notification.

Anything that alters what you can do or what you will see, new features, changed defaults, corrected billing behaviour, and fixes to bugs that were visible to customers.

The ones you could have noticed, yes. Internal refactors and infrastructure work that change nothing observable are left out.

The phone numbers on both ends, when it started and how long it ran, a recording of the answered portion, a two-sided transcript, a written summary, the outcome, and any details the agent captured such as a name, email or appointment time.

No. Recording begins only once the callee answers, so ring time is never captured.

Only if you let it. Each connected CRM has a setting that decides whether transcripts, recordings and coaching fields travel with the synced record. Turn it off and the CRM receives the outcome without the conversation.

Only people on your account, and only through a proxy that checks ownership first. A recording streams only when its URL matches one of your own calls, so a guessed or borrowed link returns nothing.

Call history, leads and the wallet ledger all export to CSV from the dashboard. For a full account export or deletion, email support@callultra.com and we will action it.

Product analytics run behind a closed event list, a per-event property allowlist and a scrubber that drops anything resembling personal data. Session replay masks every input, and consent lives in a cookie you can revoke in one click.

You are. You write the script, choose the guardrails and decide who gets called. CallUltra supplies the platform; the conversation is yours, and so is the obligation to keep it lawful.

In most places, yes, and the built-in prompt rules push the agent to disclose it when asked. You remain responsible for meeting the disclosure and consent rules that apply where you are calling.

No. Wallet top-ups and plan payments are not refundable. If a number purchase fails, the funds held against it are released back to your wallet, and a platform administrator can post a manual credit adjustment where something genuinely went wrong on our side.

The campaign pauses itself and you get a notification rather than a surprise bill. If a call was already connected when the balance ran out, the amount is recorded as a debt and settled from your next top-up, oldest first.

Yes, for non-payment, or for using the platform to place calls that break telecom or consumer-protection law in the country you are calling. Suspensions are recorded with a reason.

The complete Terms & Conditions, Privacy Policy and Refund Policy are linked in the footer of every page.