A clinic front desk that never puts patients on hold.
INDUSTRY
Clinics & diagnostics
CHANNELS
Calls, WhatsApp, SMS
CONNECTS TO
Google Calendar, Google Sheets
Ready to start?
What the agent handles:
Pickup time
< 10 seconds
Availability
24/7, after hours included
TOP OUTCOME
Appointments booked without hold
A clinic front desk that never puts patients on hold.
Morning rush, lunch break, after hours, a clinic phone rings the most exactly when the front desk is busiest with patients in the room. This playbook shows how a CallUltra agent takes the routine calls so staff can focus on the people in front of them.
The problem
Most clinic calls are the same handful of requests: book, reschedule, cancel, timings, test preparation. Each one ties up a receptionist for minutes while other lines ring out. Missed calls become missed appointments, and no-shows leave expensive gaps in the doctor's day.
Every call
answered
Speaks
11 Indian languages
Reminders
sent automatically
How the agent is set up
The agent answers every call in the patient's language, checks live availability in Google Calendar, and books, moves or cancels the appointment on the spot. It answers routine questions, timings, fees, fasting instructions, from the clinic's own information.
The day before a visit, it sends a WhatsApp or SMS reminder and offers to reschedule. Anything urgent, or any request for a doctor, goes straight to staff. Every conversation is logged to Google Sheets for the front desk.
What changes for the front desk
No more hold music, every patient call picked up
24/7
Booking even after the clinic closes
Reminders
Sent before every visit
Handoff
Urgent calls routed to staff live
Receptionists spend their time with patients at the desk, not on the phone queue.
Where clinics take it next
With bookings running on their own, the same agent can cover more of the patient journey.
Report ready calls
→(lab and diagnostics)
Follow-up visits
→booked after treatment.
Health camps
→outbound invites at scale.
